Help Center

Answers about plans, domains, billing and keeping your site up to date.

Before you order

• What is CV Snapshot?
• Who is it for?
• How is it different from a PDF resume or LinkedIn?
• What do I need to get started?
• How much does it cost?
• What's the difference between Snapshot and Snapshot Plus?
• How does the private contact form work?
• How does "Request my full resume" work?
• How long until my site is live?
• Can I get my site faster?
• My resume needs work. Can you help?

Domains

• Is a domain name included with my plan?
• What if the domain I want costs more than $15?
• Can I get a refund on my domain?
• I misspelled my domain. Can you fix it?
• What if the mistake was yours, not mine?
• Who owns my domain?
• Whose name should my domain be in?
• Why do you need my address and phone number?
• I got an email asking me to verify my domain. Is it real?
• Does my plan cover domain renewal?
• Will I get emails from the domain registrar?
• Can I move my domain somewhere else?
• Tips for choosing a domain

Billing and refunds

• When does work on my site start?
• What payment methods do you accept?
• How much do changes cost after my site launches?
• What is Resume Remake?
• Can I get a refund on Resume Remake?
• Can I get a refund on my CV Snapshot site?

Missed payments

• What happens if I miss a payment?
• What does the paused page say?
• Who owns my site's design and code?
• Can I take my site with me if I leave?

After launch

• How do I request a change to my site?
• How fast are changes made?
• Can I add a new job later?
• Is anything included with my annual renewal?
• What happens when my domain renewal comes up?
• Can I get a copy of my resume content?

How-tos

• How to choose a good domain name
• How to upload your resume and photo
• How to review and approve your design
• How to share your site

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