What happens if I miss a payment?
Missed paymentsYour plan renews automatically each year. If a renewal payment doesn't go through, we retry your card automatically and your site stays online for 30 days while we work to collect payment and reach you. If the balance remains unpaid, your account moves through these stages:
- Days 1–30: Grace period. Your site stays live. We send payment reminders.
- Day 31: Site paused. Visitors see a notice that your page is temporarily unavailable. Your content is kept safe.
- Day 46: Hosting ends. Your site is taken offline and removed from our hosting.
- Days 46–75: Domain transfer window. You have 30 days to transfer your domain to another provider. After this window, we no longer renew the domain on your behalf. An unrenewed domain expires and stops working, along with any email address that uses it.
Pay your balance anytime before Day 46 and your site returns as it was.